Computer-Assisted Coding Technical Support
The Enterprise Computer-Assisted Coding (CAC) Platform brings together all of the information and tools that coders and clinical documentation staff need into a single, streamlined solution.
Phone: 1-866-678-8646, option 1
Website: support.optum360.com
Connectivity Solutions (iEDI) Technical Support
An Optum technician will answer your questions about our services, enrollment and installation status, as well as provide you with all EDI technical support.
Phone: 1-866-678-8646, option 2
Claredi Classic Technical Support
Help ensure your EDI transactions are compliant with standards, regulations and payer requirements.
Email: claredisupport@ediconnect.com
EASYGroup Client Technical Support
EASYGroup™ is a portable software library that supports the implementation of prospective payment systems.
Phone: 1-800-999-3747, option 6
Email: client.services@optum.com
EncoderPro
Find help for EncoderPro.com, the coder’s essential CPT,® ICD-10-CM/PCS, ICD-9-CM, and HCPCS Level II online code look-up software.
Phone: 1-866-678-8646, option 4
Email: techsupport@optum360.com
Impact Suite Technical Support
The Impact suite of solutions is comprised of Impact Pro® and Impact Intelligence.® Impact Intelligence helps organizations effectively manage cost and use, assess provider networks and measure care quality. Impact Pro helps organizations identify, profile and stratify populations by predicting future health needs and risk.
Email: client.support@optum.com
Optum LYNX Outpatient Charge Capture
Optum® LYNX Outpatient Charging Applications integrate with your existing EMR workflow and allows customization to meet each department’s specific needs.
Phone: 1-866-678-8646, option 3
Optum Product Services – Customer Portal
Find product updates, announcement, and other important documentation.
Email: productservices@optum.com
Website: Optum Customer Portal
Regulatory Portal
Get PPS and CES announcements, release notes, known product issues, regulatory insights, as well as other user documentation.
Website: Regulatory Portal sign-in
Reimbursement and Workflow Solutions (RWS)
You can reduce denials and improve A/R recovery with one customized solution. And we customize every relationship, so you can fix short-term resource demands or design long-term improvements.
Phone: 1-866-868-4147
Email: rwssupport@optum360.com
State Fee Schedule Support
Contact us for state fee schedule support.
Email: statefeeschedule-support@optum.com
Symmetry Suite Technical Support
Symmetry® produces standard, clinically-homogenous, risk-adjusted units of analysis, the basis for valid financial and clinical comparisons, to help organizations effectively manage costs, mitigate risk and measure quality.
Phone: 1-866-818-7503
Email: client.support@optum.com
The Optum Learning Community
This is your source for training on Optum and Optum360 solutions, including eLearning, webinars, job aids, user guides, blogs and discussions, plus a wide array of continuing education for coders, clinical staff and providers.
Website: Optum Learning Community
Web.Strat Client Technical Support
Web.Strat™ is a browser-based application that delivers tools to help providers effectively manage coding, regulatory compliance, and reimbursement, and, to assist payers to accurately reimburse using the prospective payment methodologies.
Phone: 1-800-999-3747
Email: client.services@optum.com
