Meeting the need for faster access
Express Access is a network of credentialed professionals through Optum® Behavioral Health who agree to offer initial appointments within five days of a client’s request. Clients can find Express Access Providers with one click via the provider directory.
Clients can’t wait to meet you
Behavioral health professionals are in high demand. We also know that when a client can get an appointment within a few days, chances are better they will keep it.
In fact, one study showed that when wait times were reduced from 13 to 0 days in outpatient mental health settings, client no-shows dropped from 52% to 18%.*
Signing up is easy and flexible
You can even opt in by location if you practice in more than one place and one has more availability than another. And you can opt in and out as your needs change.
Once you submit the Express Access form, you’ll be added to the network within seven to 10 days. To pause your membership if your schedule becomes too full, send a quick email to firstname.lastname@example.org and we will remove the Express Access indicator from your profile on the provider directory. Send another email to email@example.com to start up again. It’s that simple.
Behavioral health professional joins Express Access by signing up to offer initial appointments within five days. Client searches the provider directory using the Express Access filter and sees the list of professionals with a special designation. Via phone call or online scheduling with the professional, client schedules initial appointment to occur within five days. Client keeps the appointment and meets with the professional. Client returns for follow-up visits if necessary, and is on the path to wellness.OR
Help people get the behavioral care they need, when they need it
If you can see new clients within five days, sign up for Express Access. It takes just a few minutes.
*Williams, M.E., Latta, J., Conversano, P. Eliminating the wait for mental health services. The Journal of Behavioral Health Services and Research. 2008;35(1):107–114.